Shipping policy
Shipping Policy
Last updated: 24/05/2026
Processing Time
Orders are processed within 5 business days (Custom Made to Order)
Business days are Monday through Friday, excluding public holidays
Orders placed after 2:00 PM NZST will be processed the next business day
Shipping Method & Delivery Times
We offer standard shipping throughout New Zealand.
Estimated delivery time: 2-5 business days
Rural delivery may take 1-2 additional business days
Shipping Rates
Standard Shipping within New Zealand: $15.99
FREE shipping on orders over $169.99
Order Tracking
A tracking number will be provided via email upon request
Shipping Restrictions
We currently deliver to all addresses within New Zealand, including P.O. boxes
Please ensure your shipping address is complete and accurate
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at info@4wdhub.co.nz
Please include your order number and any relevant photos of damaged items
We will work with the shipping carrier to resolve the issue
Address Changes
Once an order has been placed, we cannot guarantee address changes
Please contact us immediately at info@4wdhub.co.nz if you need to update your shipping address
Delivery Delays
While we strive to meet our estimated delivery times, delays may occur due to:
- Severe weather conditions
- Holiday peak seasons
- Other circumstances beyond our control
Contact Us
For any questions about shipping or to track your order, please contact us at:
Email: info@4wdhub.co.nz
Response time: Within 24-48 hours on business days